Supporting Change • Developing People • Promoting Ability

Mystery Shopping

Mystery shopping can give you crucial unbiased feedback on how your business appears to people from different backgrounds. This can be useful to evaluate your customer service or HR functions and how efficiently they operate from different people's perspectives.

Mystery shopping can help identify an action plan for promoting improved recruitment, service delivery and communication in relation to diverse groups.

GCL can carry out mystery shopping that is scenario, impairment or group specific.