Supporting Change • Developing People • Promoting Ability

Inclusive Communications - your dialogue with disabled employees and customers

Course Objectives

By the end of the session, delegates will have:

• A greater understanding of the importance of communicating effectively with disabled people.
• A greater understanding of the law relating to disability and communications.
• An overview of accessible formats, involving disabled people in developing and delivering effective communications, and representing and talking about disability appropriately.

About the Trainer

Agnes Fletcher combines expert knowledge of equality law with many years' experience as a communications professional. She has a Diploma in Public Relations from the Chartered Institute of Public Relations and is a well-known expert on disability equality, with a track record of 20 years working in the public and voluntary sector.

Agnes was previously Director of Policy and Communications at the Disability Rights Commission, where she worked for seven years. She is currently Vice-Chair of the disability network Radar, a member of the Government's Disability Equality Delivery Board and provides training on inclusive communications to professionals across Government departments and agencies on behalf of the Office for Disability Issues.

Draft Course Overview

• Introductions and ground rules
• Icebreaker
  What comes to mind when you thing about 'disability' and 'disabled people'?
• The legal and theoretical background to inclusive communications
  Different ways of thinking about disability and disabled people; the Equality Act 2010.
• Ensuring communications are accessible to everyone
  Thinking about different people's needs; policies and planning; different formats.
• Involving disabled people in communications
  Consultation with disabled people; involvement of disabled people; co-production with disabled people.
• Representing disabled people positively - language and images
  What is a positive image of a disabled person? What language should we use when we communicate with and about disabled people?

The presentation can be tailored to your particular requirements. It is supported by a set of powerpoint slides circulated to delegates after the course and a toolkit with further practical detail about accessible communications to support this overview.

Why Goss Consultancy

Goss Consultancy Ltd is one of the UK's leading providers of training and consultancy on the Public Sector Equality Duties. We have been the sole providers of Public Sector Duty training to the Equality & Human Rights Commission for 2 years .

Our training style

Our training is designed to inspire, encourage, motivate and support both personal and organisational development. We pride ourselves on a training style that is highly interactive, engaging and specific to an organisation's particular culture.

All GCL training includes case studies and practical examples of relevant case law and provides ample opportunities for group discussion and questions.

For More Details

Use this handy form to contact us, or alternatively contact us on 01442 877117.